国家开放大学商务英语3自测题1—8形考答案

商务英语3单元自测答案1-8形考任务答案

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单元自测 1 试题及答案

[题目] — Why did you choose our company?— __________________________

正确答案是： Sorry, I didn' t catch that. Would you say it again?

[题目]— Can you show me the schedule？— __________________________.

正确答案是： Sure, a tight schedule as usual

[题目]— But what do you want me to do there？— ______________________________

正确答案是： You have to give a presentation on what our products are.

[题目] — Morning, Maggie. Could you talk briefly about your career development?— ___________________________

正确答案是： Thanks for giving me this opportunity. I started as a clerk in the…

[题目]— You need to pay a visit to our important customers from _Chamberlain Automation SystemsCompany in Washington.— 

正确答案是： Sorry, can you repeat the name of the company?

[题目]______ a vacation is always a good way to get relaxation and refreshment.

正确答案是： Taking

[题目]Before I came to America, I __________as an executive secretary with a trading companyfor one year in Britain.

正确答案是： had worked

[题目]Good manners may be varied ________cultural backgrounds.

正确答案是： due to

[题目]I led and _________a sales team of 20 people.

正确答案是： motivated

[题目]I was __________ devising sales strategies and targets for the West Region.

正确答案是： responsible for

[题目]Is ________ possible to take a 10-minute break during the meeting tomorrow morning？

正确答案是： it

[题目] Sometimes your body language, gestures and expressions may tell people ______________ about you than the words you use.

正确答案是： more

[题目] The following hints may help you stay energized, or at least ___________ until you can make the time for rest.

正确答案是： get you going

[题目] When talking to people within your company _________don’t speak your language, you may have to use English.

正确答案是： who

[ 题 目 ]You are the right person for the job that_______ your application ________theadvertisement.

正确答案是： relates… to…

二、 阅读理解

阅读下面的文章， 根据文章内容给[题目]选择正确的答案。（每题 10 分）

In business, people have to deal in person with all kinds of people. When talking to people within your company who don't speak your language, you may have to use English; these people may be colleagues or co-workers – who may work with you in your own department, in another part of the building or in another branch. And you may also have to deal with people from outside the organization: clients, suppliers, visitors and members of the public. Moreover, these people may be friends or strangers – people of your own age, or people who are younger or older than you.　　The relationship you have with a person determines the kind of language you use. For example, it's not appropriate to say 'Hi, how are you!' when meeting the Managing Director of a large company or to say'Good morning, it's a great pleasure to meet you'when being introduced to a person you'll be working closely with in the same team.　　People usually form an impression of you from the way you speak and behave – not just from the way you do your work. People in different countries have different ideas of what sounds friendly, polite or sincere – and of what sounds rude or unfriendly! Good manners in your culture may be considered bad manners in another. Sometimes your body language, gestures and expressions may tell people more about you than the words you use. 

[题目] 6： The topic of the passage is __________.

正确答案是： dealing with people in business

[题目] 7：The language you use when talking with people in business is decided by _________.

正确答案是： your relationship with the particular person

[题目] 8：People usually form an impression of you from _________.

正确答案是： your language and manners

[题目] 9：Good manners in your culture may be considered bad manners in another. Good manners in this statement mean ___________.

正确答案是： to behave politely

[题目] 10： The message of the article is that ________________.

正确答案是： dealing with people successfully in business is not easy

单元自测 2 试题及答案

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[题目]___________.— Thank you. I must say I have a great staff.

正确答案是： It' s a pleasure to meet you, Ben. So you' re the one responsible for those outstandingsales figures I' ve seen.

[题目]___________.— We are headquartered in Shanghai.

正确答案是： Where are your headquarters?

[题目] — Well, it is a separate department. But there are two laboratories, one at each production plant. 

正确答案是： What about the Research and Development Department?

[题目] —                       — Yes, certainly. We are a medium firm with about two thousand people in two different plants.

正确答案是： Could you tell me how your company is actually organized?

[题目] — Kathy，I'd like you to meet Maggie Jacobs., Maggie. You're doing a great job.

正确答案是： I' m pleased to meet you

[题目] Being an         manager means knowing when to use the right management style..

正确答案是： effective

[题目]Finally, they return the___________ to the people who bought shares in the company.

正确答案是： profits

[题目] I didn't know you ______ a previous supplier. 

正确答案是： were

[题目] Sometimes a situation will         a direct style of management.

正确答案是： call for

[题目] They ______ over at great length the matter of how to increase the sale of your products last night.

正确答案是： talked

[题目] What ______ we do if the company cut down on ads?

正确答案是： shall

[题目]You just send the faulty product back to them and they___________ it free of charge.

正确答案是： will replace

[题目] Young people can learn how entrepreneurship works by        their own companies.

正确答案是： operating

[题目]Your T shirts found a ready market in the eastern part of our country ______ 2014.

正确答案是： in

阅读下面的文章， 根据文章内容给[题目]选择正确的答案。 （每题 10 分）

Three Effective Management Styles

Being an effective manager means knowing when to use the right management style. Some styles, for instance, are more people-oriented, while others tend to focus on a project or product. The management style you select will depend on your people skills and knowledge, available resources (like time and money), desired results, and, of course, the task before you. The common management styles can be summarized into three categories.　　The participatory style is the first of its kind. Here, it is critical to give each employee an entire task to complete. If that’s not possible, make sure the individual knows and understands his or her part as it relates to the project or task. When people in your team know where they fit in the big picture, they’re more likely to be motivated to complete the task. 　　Following that, we have the directing style. Sometimes a situation will call for a direct style of management. Perhaps a tight deadline looms, or the project involves numerous employees and requires a top-down management approach. Here, a manager answers five questions for the employees: What? Where? How? Why? and When? Let employees know what they need to do, how they’re going to do it, and when the questions must be finished. 　　The last one is the teamwork style. If you want to speed up a project and choose the best process for completing that project, managing by teamwork is the way to go. When you motivate people to pool their knowledge, the results may exceed your expectations. Often, teams can tackle problems more quickly than what you can accomplish on your own. The give-and-take can create a process that you can repeat in other projects. 

1. Being an effective manager lies in knowing the right _____.回答 {A； B； C}A. knowledgeB. skills

正确答案是： C. management style

2. Which of the following is NOT mentioned as a focus of different management styles?

正确答案是： B. Customers.

3. Which of the following can’t be inferred from the passage?

正确答案是： A. The management style is likely to change because the manager has been replaced.

4. When people in your team know where they fit in the big picture, they are more likely to be _____ to complete the task.

正确答案是： C. inspired

5. If you want to speed up a project and choose the best process for completing that project, you can resort to _____.

正确答案是： A. team work

阅读下面的文章， 根据文章内容判断文章后的句子是正确（T） 还是错误（F）。 （每题 10分）

Learning Business Skills through Junior Achievement

Junior Achievement is an international movement to educate young people about business and economics for the purpose of helping them prepare to succeed in a world economy.11 The organization is the largest of its kind.Junior Achievement has gone through different stages in its development. 12 It was started by two business leaders, Horace Moses and Theodore Vail, and Senator Murray Crane in 1919 in Springfield, Massachusetts. The organization started with a small number of children aged ten to twelve. For more than 50 years, Junior Achievement programs met after school as a group of business clubs. But in 1975, Junior Achievement began to offer classes during school hours. Many more young people joined the organization once it began to teach business skills as part of the school day. In 2004, Junior Achievement Worldwide was formed.

The Junior Achievement programs teach about businesses, how they are organized, and how products are made and sold.13 The programs also teach about the American and world economies and business operations. Young people can learn how entrepreneurship works by operating their own companies. For instance, the students develop a product and sell shares in their company. They use the money to buy the materials they need to make their product, which they then sell. Finally, they return the profits to the people who bought shares in the company. It is reported that in the United States alone, there are more than 22,000 places that hold Junior Achievement events currently. According to Junior Achievement, about 287,000 volunteers support its programs around the world.

1. This passage is about Junior Achievement，an international movement to educate young people about businesses and economics. { 正确答案是： T }

2. Junior Achievement was started by two business leaders in Massachusetts. { 正确答案是： F}

3. Classes during school hours have been available in Junior Achievement for more than 60 years.{ 正确答案是： F}

4. Junior Achievement has been worldwide since 1919.{ 正确答案是： F}

5. Volunteers of Junior Achievement teach about the American and world economies and business operations. { 正确答案是：T }

单元自测 3 试题及答案

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[题目]Additionally, make sure that your password is long enough to ______ easily being hacked.

正确答案是： prevent it from

[题目] I'll ______ the exchange rate and service charge and then type up the check for you.

正确答案是：figure out

[题目] In addition, you are required to ______ the Bank ______ your Social Security Number and two valid identification documents.

正确答案是： provide…with

[题目]In order to make proper reservations, will you send your acceptance to the attentionof the General Office ______ a week before that day？

正确答案是： no later than

[题目]Most banks have a section ______ you set up payees.

正确答案是： in which

[题目]The bank _____ grand door faces south is Bank of China.

正确答案是： whose

[题目] The only thing I have is this bill ______ the publisher’s name and address _____ it.

正确答案是： with…on

[题目]This is the best business program ____ has been accomplished this year.

正确答案是： that

[题目]This will make______ easier to transfer money and make loan payments online.

正确答案是： it

[题目]You can send them gifts ______ your best clients.

正确答案是： in honor of

二、 翻译 （每题 10 分）

1. It is important to clear your cookies after each banking session, especially at a publiccomputer. {A； B； C}

正确答案是： A. 重要的是在每次银行交易业务结束后， 要清除你的上网痕迹， 尤其是在公共电脑上。

2. For further information, you can call at the bank’ s customer service hotline 12345 toextension 3124, or pay a visit to www. bocusa. com. {A； B； C}

正确答案是： C. 要了 解更多信息， 你可以拨打银行客服热线 12345 转分机 3124， 或者访问 www. bocusa. com 网站去查询。

3. Online banking refers to banking activities that are carried out over the Internet on asecure website. {A； B； C}

正确答案是： A. 网上银行是指通过互联网在安全的网站上实现的银行业务活动。

4. Thus you can protect yourself from identity theft. {A； B； C}

正确答案是： B. 这样， 你就可以保护自己， 避免身份被盗用。

5. You can inform your bank of your account number so that your money can be transferreddirectly. {A； B； C}

正确答案是： A. 你可以把你的账号告知银行， 以便你的钱直接转账。

二、 阅读理解 （每题 10 分）

Choose the best item to complete the dialog.

Jenny comes to a bank to open an account. A clerk comes up to help her.

A. Then please just fill in this form with your name and address in capital letters.

B. I’m afraid I didn’t quite catch that.

C. I’d like to open an account.

D. Then you’d better open a current account.

E. We’ll contact you as soon as it comes.

Clerk： Good afternoon. Can I help you？

Jenny： Yes, { 正确答案是： A } .

Clerk： A deposit account or a current account？

Jenny： Er, I’ m not sure. You see, I have monthly remittances sent to me from the Canada Embassy

and I’ d like to have the money paid into an account.

Clerk: { 正确答案是： A } The bank will give you a check book and you can take money out when you needit.

Jenny： Fine. What do I have to do？

Clerk： Do you have any form of ID？

Jenny： Will my passport do？

Clerk： Sure. { 正确答案是： A }

Jenny： No problem. . . It’ s done.

Clerk： And could you give me your signature here？

Jenny： Sorry？ {正确答案是： A }

Clerk： Please sign your name in the blank space below.

Jenny： I see. Now here you are.

Clerk： Thank you. It will take a few days for your check book to arrive. {正确答案是： A } You can

inform your embassy of your account number so that your money can be transferred directly.

Jenny： Thank you very much.

单元自测 4 试题及答案

题目顺序是随机的， 使用查找功能（Ctrl＋F） 进行搜索

[题目] ______ your price be competitive and date of shipment acceptable, we intend to place a large order with you.

正确答案是： Should

[题目] An example of soft sell is to distribute free samples ______ customers often respond favorably.

正确答案是： to which

[题目] Businesses can use free samples to build rapport and ______ customers ______ products or services.

正确答案是： engage…in…

[题目] Moreover, reservations by credit card four weeks ______ guarantee availability of the room size required.

正确答案是： in advance

[题目]Our new type of treadmill ______ release next month.

正确答案是： is due for

[题目]She is the CEO of Roston Sport Accessories________ I told you.

正确答案是： about whom

[题目]So I have a number of other ______ up my sleeve, as well.

正确答案是： tricks

[题目] The newly-designed ad ______ brought about a higher click through rate by the end of next month.

正确答案是： will have

[题目]We sell insurance cover, the ______ you pay will depend on the cover you require.

正确答案是： charge

[题目]We will have flown for 13 hours by the time we ________ to New York.

正确答案是： get

阅读下面的文章， 根据文章内容给[题目]选择正确的答案 。

Hard sell and soft sell are important business terms and useful strategies for sales staff to know and understand. Both of them can work. The effect depends on the type of customers and the type of products.A hard sell is a kind of more direct and forceful sales tactics. The sales person just keeps explaining how good the product is, why people should buy it and even how the prices might increase if the consumer walks off.A soft sell is a different approach. The sales person tries to build trust with consumers. He doesn’t put pressure on them to buy things, just recommending a product and letting the consumers make their own decisions.An example of soft sell is to distribute free samples to which customers often respond favorably. Businesses can use free samples to build rapport and engage customers in products or services. Recommending products between friends is a little bit like doing soft selling. People don't really care if someone else buys the product. They are just giving their honest opinions and trying to be helpful.Humor in advertising is also used to attract the consumer's attention and get them interested in the products or services. Customers often resist hard sales tactics, thus making soft-selling much more effective for success.

1. What's the topic and main idea of the passage?  {A； B； C}

正确答案是： C. Selling Strategy – Hard Sell and Soft Sell Strategies

2. Customers often _________ hard sales tactics, thus making soft-selling more effective for success.. {A； B； C}

正确答案是： A. resist

3. Examples of soft sell mentioned in the passage include __________.. {A； B； C}

正确答案是： B. recommending products among friends

4. Making humorous advertisements is one of the approaches companies use to __________. {A；B； C}

正确答案是： B. arouse people' s interests

5. According to the passage, __________.  {A； B； C}

正确答案是： C. soft sell is preferred by business companies

阅读下面的文章， 根据文章内容判断文章后的句子是正确（T） 还是错误（F） 。

The marketing mix consists of ‘the four Ps’: providing the customer with the right product at the right price, presented in the most attractive promotion and available in the easiest place. The product is not just an assembled set of components: it is something customers buy to satisfy a need they feel they have. The image and the design of the product are as important as its specifications. Then the product must be priced so that it competes effectively with rival products in the same market. In addition, the product should be presented to customers through advertising (e.g. TV commercials, newspaper advertisements or posters), packing (e.g. design, labels, materials), publicity, public relation and personal selling. Finally, the product must be available to customers through the most cost effective channels of distribution. A consumer product must be offered to end-users in suitable retail outlets, or available on hire purchase or by mail order.

1. The author of the article intends to explain to us what the marketing mix is. { 正确答案是： T }

2. Customers’ satisfaction