国家开放大学商务英语4形考自测答案1-8

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《商务英语4》单元自测1答案（课程号：04012）

题目：— How would you like to go?

答案：I'd like to fly to Frankfurt for a stay of two days

题目：____________ behalf of Vancouver C&S Int'l Trade Corp., I am pleased to invite you and

答案：On

题目：—_____?— I expect to depart for Frankfurt on Sunday, September 1st, any time after 

答案：When do you plan to leave

题目：—__________________?— Sure, no problem. First, go see Cindy and tell her where you're 

答案：Can you fill me in

题目：—__________________?— Yes, business class.

答案：Will you fly business class

题目：Can you fill me ____________ ? I need some detailed information.

答案：in

题目：—Hey Kyle, guess what! The boss is sending me to Europe for a marketing seminar next

答案：Great! You must be happy.

题目：If you are intending ____________ just one Schengen country, you will need to apply for the

答案：to visit

题目：Many of the banks and travel services in the western countries provide convenience for

答案：checks

题目：Please ____________ an open return flight from Barcelona to Frankfurt.

答案：book

题目：The processing time ____________ per embassy.

答案：varies

题目：Traveller's checks are generally ____________ small face value.

答案：of

题目：Travellers, when ____________ the checks, have to sign the checks in the presence of the

答案：buying

题目：We used to ____________ cash advances.

答案：have

题目：You can download and print off the ____________ online.

答案：form

翻译：为句子选择正确的翻译（每题10分）。

1. Can you fill me in? {A; B; C}

答案：子问题 1：C; 子问题 2：B; 子问题 3：A; 子问题 4：B; 子问题 5：A

完形填空：选择正确答案，补全文章（每题10分）。

HOW TO SCHEDULE YOUR VISA APPOINTMENT

答案：子问题 1：B. pay; 子问题 2：C. debit card; 子问题 3：A. based; 子问题 4：C. deposit slip; 子问题 5：A. appointment site

阅读理解：根据文章内容，判断正误（每题10分）。

TRAVELLER’S CHECK

答案：子问题 1：T; 子问题 2：F; 子问题 3：T; 子问题 4：T; 子问题 5：F

阅读理解：根据文章内容，完成选择题（每题10分）。

SCHENGEN VISA APPLICATION STEPS

答案：子问题 1：C; 子问题 2：A; 子问题 3：B; 子问题 4：C; 子问题 5：A

《商务英语4》单元自测2答案（课程号：04012）

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题目：— Hello, is that Sail Moving Company?

答案：Yes, this is Jack speaking. Thanks for calling. What can we do for you

题目：— How do you calculate the fee if we ask you to move the office furniture?

答案：The cost depends on the floor to move to, the distance between two places and the amount of the furniture to move

题目：— The client said he had to send a monitor back three times before the problem was 

答案：Well, I wonder whether the recent layoffs are affecting the quality of our customer service

题目：— What does the customer's complaint say?

答案：He says he hasn't gotten back the monitor for repairs

题目：— What is the distance between the new building and your office?

答案：It is about 15 kilometers

题目：_________ the situation may be, make sure that you don't leave your customer with an

答案：Whatever

题目：Customers often remain _________ to a business that has excellent service even if their

答案：loyal

题目：Customers won't find store clerks sitting around _________ .

答案：watching TV or playing cards

题目：If any of the articles are damaged during move, you may make a _________ for

答案：claim

题目：If things have _________ , the person you're talking to will want to know the reasons.

答案：gone wrong

题目：Looking your customers in the eye shows that we are listening to them and hearing

答案：what they are saying

题目：Some of the customers' complaints seem _________ .

答案：unacceptable

题目：Some stores even offer _________ lanes for customers with 10 items or less to checkout

答案：express

题目：The American idea of customer service is _________ each customer the center of attention.

答案：to make

题目：The customer service representative will often allow customers to exchange the product

答案：refund

翻译：为句子选择正确的翻译（每题10分）。

1. The American idea of custom service is to make each customer the center of attention.{A; B;

答案：子问题 1：A; 子问题 2：B; 子问题 3：C; 子问题 4：A; 子问题 5：A

完形填空：选择正确答案，补全文章（每题10分）。

Customer service is the service or care that a consumer receives before, during and after a

答案：子问题 1：D. offered; 子问题 2：E. loyalty; 子问题 3：A. vital; 子问题 4：C. priority; 子问题 5：B. optional

阅读理解：根据文章内容，把每一段和其所谈论的话题相匹配（每题10分）。

CUSTOMER SERVICE

答案：子问题 1：B. the American idea of customer service; 子问题 2：D. honored guest; 子问题 3：E. checkout service; 子问题 4：A. satisfaction guaranteed; 子问题 5：C. customer loyalty

阅读理解：根据文章内容，判断正误（每题10分）。

THE FEEL GOOD FACTOR IN CUSTOMER SERVICE

答案：子问题 1：F; 子问题 2：T; 子问题 3：F; 子问题 4：T; 子问题 5：F

《商务英语4》单元自测3答案（课程号：04012）

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题目：— Could you be so kind as to turn down that rock n roll? I'm preparing for tomorrow's

答案：Sure. Sorry to disturb you

题目：______ has good reputation will sooner or later be successful in his business.

答案：Whoever

题目：Although he has sought to find a peaceful _____, he is facing more pressure from his

答案：solution

题目：At the same time, the negotiator keeps things secret ____ would limit his/her ability to

答案：that

题目：—Hello, this is Lucas Bowen. I'd like to order some machines.

答案：No problem

题目：—I'll also throw in the discount of 10% on your up front deposit. What do you think

答案：Ok, I think we've both have done our best for this

题目：—I'll be away on a business trip. Would you mind signing for my express delivery?

答案：I'd be happy to

题目：In business，whatever you do, do not ____ illegal benefit.

答案：chase

题目：—Okay then, so to confirm: a 6% discount but you pay all the shipping and installation 

答案：That sounds all right

题目：That might be acceptable ______ you handle the insurance fees.

答案：if

题目：Their skill and ____ has got them on the sales team. 

答案：enthusiasm

题目：They wanted to ______ a discussion on economics.

答案：initiate

题目：To attract investors, the government has _____ its tax and labor laws.

答案：adjusted

题目：We can't manage that ____ you pay for the installation. 

答案：unless

题目：When the rest of the room ______ emotional, stay cool and use logic to negotiate and

答案：gets

翻译：为句子选择正确的翻译（每题10分）。

1. By understanding how non-verbal communication works, a negotiator must be able to

答案：子问题 1：A; 子问题 2：B; 子问题 3：B; 子问题 4：C; 子问题 5：A

完形填空：选择正确答案，补全文章（每题10分）。

Another example is reading non-verbal communication. {A. Be able to; B. Being able to; C.

答案：子问题 1：B. Being able to; 子问题 2：A. of; 子问题 3：B. that; 子问题 4：C. possible; 子问题 5：A. sense

阅读理解：根据文章内容，判断正误（每题10分）。

THE GOLDEN RULES OF NEGOTIATING

答案：子问题 1：F; 子问题 2：F; 子问题 3：T; 子问题 4：T; 子问题 5：F

阅读理解：根据文章内容，选择正确答案（每题10分）。

Emotions play an important part in the negotiation process, although it is only in recent

答案：子问题 1：C; 子问题 2：A; 子问题 3：B; 子问题 4：C; 子问题 5：B

《商务英语4》单元自测4答案（课程号：04012）

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题目：— Betty, we'll have a buffet party next Saturday. Will you join us?

答案：I'd love to

题目：— I had a really good weekend at the seaside.

答案：Oh, I'm glad to hear that

题目：Among the critiques were allegations ____ some franchise uses its political influence to

答案：that

题目：—How was your trip to London, Jane?

答案：Oh, wonderful indeed

题目：—I am going to ask for a pay rise.

答案：I think you may talk to your boss 

题目：It should ____ that franchising is one of the means available for getting investment money

答案：be recognized

题目：Some in the market now want government _____ in order to reduce costs.

答案：regulation

题目：Some of the _____ solutions will support these requirements better at the moment. 

答案：proprietary

题目：—Thanks for inviting me, John, but I've already made other plans.

答案：Oh! I'm sorry to hear that

题目：The executive team have to hold an urgent meeting ____ they see the bad market

答案：because

题目：The franchisor _____ the franchisee should observe the regulations to make the business 

答案：as well as

题目：The instr